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Go to the shopReturn Policy
Effective Date: 5 May 2024
At Beauteaze, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return policy to make the process as easy and hassle-free as possible.
1. Eligibility:
- To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
- Certain products, such as perishable goods or items classified as non-returnable, may not be eligible for return. Please refer to the product description or contact us for clarification.
2. Return Process:
- To initiate a return, please contact our customer service team within 0320-4822181 days of receiving your order. You can reach us via email at beauteaze.official@gmail.com or through our website contact form.
- Please provide your order number and a brief explanation of the reason for the return. Our customer service team will guide you through the return process and provide you with a return authorization if applicable.
- Once your return is approved, you will be provided with instructions on how to return the item(s). Please securely package the product(s) and ship them back to us using a trackable shipping method.
3. Refund or Exchange:
- Upon receipt of the returned item(s), we will inspect them to ensure they meet the eligibility criteria. If approved, we will process your refund or exchange according to your preference.
- Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable, and return shipping fees may apply unless the return is due to a mistake on our part.
- If you opt for an exchange, we will ship the replacement item(s) to you promptly, subject to availability.
4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on the circumstances, at no additional cost to you.
5. Exceptions:
- Certain situations may require additional review or be subject to specific terms and conditions. We reserve the right to refuse returns or impose restocking fees in such cases.
By making a purchase with Beauteaze, you agree to abide by the terms of this Return Policy. If you have any questions or need further assistance, please don't hesitate to contact our customer service team. Your satisfaction is our priority, and we are here to help you every step of the way.
